Network Outreach Coordinator — Enhanced Care Management
Organization: Full Circle Health Network | Reports To: Director of Network Operations | Location: Remote
📍 Employment Type: Part-Time with Pathway to Full-Time | 🏥 Benefits: Available upon Full-Time transition | 🌱 Organization: Growing Non-Profit
Join a mission-driven team making a real difference in maternal mental health, community wellness, and the lives of families who need it most.
Why Join Kalaya’s Destiny?
- Be part of a growing organization — Kalaya’s Destiny is rapidly expanding its impact across communities, and the people who join us now will grow into the leaders who shape our future.
- Part-time to full-time pathway — All positions start part-time, giving you the flexibility to transition into the role at your own pace. As the organization grows, so does your opportunity to step into a full-time position.
- Full-time benefits package — Upon transitioning to full-time status, team members receive a comprehensive benefits package including health insurance, paid time off (PTO), and additional organizational benefits.
- Meaningful, community-centered work — Every day you will directly impact the lives of mothers, children, and families navigating complex health and social challenges.
- Training & professional development — We invest in you. All team members receive thorough onboarding, HIPAA training, care management tools, and ongoing professional development opportunities.
- Supportive team culture — Work alongside a passionate, collaborative team that is committed to your success and the success of the communities we serve.
Role Overview
The Network Outreach Coordinator facilitates referrals and client assignments for Enhanced Care Management between Full Circle Health Network providers and Medi-Cal managed care plans. Uses motivational interviewing techniques to encourage clients to consent to ECM participation and ensures consenting clients are referred to the best Full Circle provider for their whole-person needs.
Duties & Responsibilities
- Conduct outreach and engagement (phone calls, mailers, field visits) to facilitate ECM enrollment
- Serve as day-to-day contact for managed care plans and network providers on referral and case status
- Develop a deep understanding of the Full Circle provider network to support appropriate referrals
- Monitor client assignments and complete tasks within required timeframes
- Engage clients across multiple modalities: text, email, telephone, and in-person
- Escalate issues to the Network Operations Director; provide input into quality improvement
- Complete all documentation in the required electronic system within required timeframes
- Attend meetings with managed care plans and providers; attend assigned trainings
Minimum Requirements
- At least 3 years of relevant work experience
- High school diploma or GED required
- Long-time community resident with knowledge of local resources
- Ability to work flexible hours including occasional evenings/weekends
Preferred Qualifications
- Multilingual capabilities preferred
- Prior experience as a Community Health Worker, Peer Support Specialist, or Medical Assistant
Apply for Network Outreach Coordinator
Email your resume to admin@kalayasdestiny.org with subject “Network Outreach Coordinator Application.” Include your full name, contact info, resume, outreach/coordination experience, languages spoken, and availability.
Compensation
Part-Time Starting Rate: $19.00 – $24.00 per hour Rate is commensurate with experience.
Full-Time Salary: $44,000 – $56,000 per year
Rates are competitive with LA County and Orange County market standards for ECM Network Outreach Coordinator roles. Pay increases are available based on performance and experience.
Pre-Employment Requirements
All candidates must meet the following requirements prior to their start date:
- TB Test (Tuberculosis Screening) — A current negative TB test result is required. This must be completed and cleared before your first day.
- Background Check — All candidates must successfully pass a DOJ/FBI LiveScan fingerprint background check. A criminal history does not automatically disqualify you; records are reviewed on a case-by-case basis.
Please note: All positions require candidates to pass a TB (tuberculosis) test prior to starting employment.
Apply Now
Complete the form below to submit your application. We look forward to hearing from you!
