ECM Care Management Volunteer / Intern Program
Kalaya’s Destiny — Enhanced Care Management (ECM)
📍 Employment Type: Part-Time with Pathway to Full-Time | 🏥 Benefits: Available upon Full-Time transition | 🌱 Organization: Growing Non-Profit
Join a mission-driven team making a real difference in maternal mental health, community wellness, and the lives of families who need it most.
Why Join Kalaya’s Destiny?
- Be part of a growing organization — Kalaya’s Destiny is rapidly expanding its impact across communities, and the people who join us now will grow into the leaders who shape our future.
- Part-time to full-time pathway — All positions start part-time, giving you the flexibility to transition into the role at your own pace. As the organization grows, so does your opportunity to step into a full-time position.
- Full-time benefits package — Upon transitioning to full-time status, team members receive a comprehensive benefits package including health insurance, paid time off (PTO), and additional organizational benefits.
- Meaningful, community-centered work — Every day you will directly impact the lives of mothers, children, and families navigating complex health and social challenges.
- Training & professional development — We invest in you. All team members receive thorough onboarding, HIPAA training, care management tools, and ongoing professional development opportunities.
- Supportive team culture — Work alongside a passionate, collaborative team that is committed to your success and the success of the communities we serve.
Are you passionate about maternal mental health and community care? The ECM Volunteer/Intern Program is your pathway to a paid Lead Care Manager role at Kalaya’s Destiny — while gaining real, hands-on experience in care coordination and case management.
About This Program
Kalaya’s Destiny is paid by Medi-Cal health plans (through Full Circle Health Network) only after Enhanced Care Management services are delivered, documented, billed, and reimbursed. That billing cycle takes time, so new team members — especially those still building the experience required for a paid Lead Care Manager role — begin in a volunteer/intern capacity. This role is supervised directly by a credentialed Lead Care Manager or Clinical Consultant.
Frequently Asked Questions
When will I start getting paid?
Once you meet the qualifications for a paid Lead Care Manager position, a paid position is open, and reimbursement from the relevant Health Plan has been received for the caseload you’re supporting, we will transition you to paid status. We’ll be transparent with you about timing as your hours and caseload grow.
Will my hours count toward my school’s internship or practicum requirement?
In most cases, yes — the duties align closely with case management/care coordination practicum requirements in social work, public health, and related programs. We’re happy to sign hour-verification forms and provide a supervisor letter. Please confirm the specific requirements with your school’s internship or field placement office before starting.
What are the minimum qualifications?
The paid Lead Care Manager role requires at least 3 years of relevant experience and a high school diploma/GED. If you don’t yet have 3 years of experience, you can join as a Volunteer/Intern under supervision, building qualifying experience toward the paid role. View the full Lead Care Manager qualifications →
Will I need a background check?
Yes. Anyone with direct client contact or access to patient records — including volunteers and interns — must complete a criminal background check, generally within three months of starting, covering the past three years of work history in any state you’ve worked.
What about patient confidentiality and HIPAA?
You will likely see Protected Health Information (PHI) as part of care coordination. You’ll be trained on HIPAA and confidentiality requirements before working with client information, and you’ll be expected to protect client privacy at all times, both during and after your time with us.
What is the expected schedule and commitment?
Schedules are flexible and built around your availability and class schedule, but ECM members sometimes need outreach or support outside standard business hours, including some evenings or weekends. We’ll work with you to set a consistent weekly schedule that meets your school’s hour requirements.
What training will I receive?
You’ll complete an onboarding training program covering ECM program standards, documentation, care management software, and topics like trauma-informed care, motivational interviewing, and HIPAA. You’ll also attend weekly team meetings and ongoing supervision.
Is this a guaranteed path to a paid job?
No — transition to a paid role depends on your qualifications, performance, available paid positions, and Kalaya’s Destiny receiving sufficient Medi-Cal/Health Plan reimbursement to support payroll. We will be upfront with you throughout about where things stand.
Apply for the Volunteer / Intern Program
To apply, email admin@kalayasdestiny.org with the subject line “ECM Volunteer/Intern Application.”
Please include:
- Your full name and contact information (phone and email)
- Your resume
- Your school program and degree/certificate you are pursuing (if applicable)
- The number of hours you need to complete for your program
- Your availability (days/times and any evening or weekend flexibility)
- A brief statement about why you want to join Kalaya’s Destiny
We will follow up to schedule a conversation. We look forward to hearing from you!
Note: Unpaid volunteer/intern arrangements are subject to federal (FLSA) and California wage-and-hour rules.
From Volunteer to Paid — What to Expect
The ECM Volunteer / Intern Program is an unpaid training experience designed to prepare you for a paid Lead Care Manager position. Once your volunteer/intern period is complete and you transition to paid employment, all hours worked during your volunteer period will be compensated at the standard starting pay rate.
Paid Starting Rate (upon transition): $20.00 – $25.00 per hour Rate is commensurate with experience.
Full-Time Salary (upon full-time transition): $48,000 – $58,000 per year
Rates are competitive with LA County and Orange County market standards for ECM Care Management roles.
Pre-Employment Requirements
All candidates must meet the following requirements prior to their start date:
- TB Test (Tuberculosis Screening) — A current negative TB test result is required. This must be completed and cleared before your first day.
- Background Check — All candidates must successfully pass a DOJ/FBI LiveScan fingerprint background check. A criminal history does not automatically disqualify you; records are reviewed on a case-by-case basis.
Please note: All positions require candidates to pass a TB (tuberculosis) test prior to starting employment.
Apply Now
Complete the form below to submit your application. We look forward to hearing from you!
